The commission shall improve its management of supplemental nutrition assistance eligibility determination staff by:
(1) establishing clear performance expectations that can serve as the basis for performance assessments;
(2) planning for anticipated staffing needs;
(3) revising policies regarding overtime and accrual of compensatory time to ensure that eligibility determination staff members have access to supervisors as necessary;
(4) assessing the effectiveness of training provided to new eligibility determination staff members; and
(5) evaluating the compensation of eligibility determination staff members to determine if the compensation is sufficient to recruit qualified staff members and retain experienced staff members.
Official text of the Texas Human Resources Code as published by the Texas Legislative Council.